Automate support. Discover what drives customers.
Reply faster with AI while your support inbox becomes a source of customer intelligence — capturing objections, desires, product requests, unclear questions, new angles, and insights your team can use to grow.
Built for Shopify stores · Live in minutes · No new helpdesk to learn
Three steps, zero extra work
Connect your inbox and store. Let AI reply with full context, then turn every customer conversation into insights that help you improve support, products, and sales.
Connect
Link your support inbox and your Shopify store. Read-only access, live in minutes — keep the email address your customers already know.
AI takes over
Every email is understood in full context: the whole conversation, order history, live parcel tracking and your policies. Cuvira asks customers for missing details, replies in their language — and never guesses.
You make the calls that matter
Refunds and order changes reach you as one-glance decision cards with a drafted reply for both outcomes. Approve or deny with one click — everything else is already handled.
Everything support needs. Nothing you don't.
Cuvira isn't a chatbot bolted onto your inbox. It's a support engine that reads everything you know — orders, tracking, policies, catalog — and acts on it.
Replies with full context
Answers are grounded in the customer's order, tracking status, your product catalog and store policies — never invented.
Order & tracking intelligence
"Where is my package?" answered instantly with live carrier tracking — matched safely to the right order, with customer privacy tiers built in.
One-glance decisions
Returns and refunds arrive fully investigated: what happened, what your policy says, and a ready-to-send reply for approve and deny.
Teach it once
When something is unclear, Cuvira asks you once — then applies your answer to every similar case. Add standing rules any time, in plain words.
Autonomy it earns
Cuvira measures its recommendations against your actual decisions and only takes over once it's proven right — with spot checks you can always review.
Insights that grow revenue
Objections, desires, product requests and ad angles — mined from real customer conversations into briefs for marketing and product.
Your only job: the final call
Cuvira gathers every fact before anything reaches you — order details, item condition, policy checks, the customer's reason. You see a complete decision card, not a messy email thread.
- All questions asked and answered automatically
- Policy checked against the actual order
- Replies pre-written in the customer's language
- Full conversation always one click away
Your inbox is a goldmine
Every support email is a customer telling you exactly what stops them from buying, what they wish you sold, and which words resonate. Cuvira captures it all — and turns it into briefs you can act on.
- Objections that block purchases
- Desires and product requests, in customers' own words
- New ad angles and landing-page fixes
- Recurring questions your site should answer
"Not sure the seal is hygienic if someone returned it…"
"Do you have this in a larger size? I'd order two."
Customers describe it as "the first one that actually fits" — use in creatives.
12 emails this week asked about delivery time to Norway — add to product page.
Built to be trusted
Automation is only useful if you can rely on it. Cuvira is designed so nothing irreversible ever happens without you.
Read-only Shopify
Cuvira reads orders and policies — it never edits orders, issues refunds or touches money.
Your own inbox
Replies send from your address and land in your Sent folder, threaded like any human answer.
Privacy tiers
Order details are only shared once the customer is safely matched — no personal data to strangers.
Full audit trail
Every sent reply, decision and auto-approval is archived and reviewable at any time.
Frequently asked questions
What is Cuvira?
Cuvira is an AI customer support platform for e-commerce. It reads your support inbox, replies with full order and policy context, prepares refund and return decisions for one-click approval, and turns customer conversations into marketing and product insights.
Does Cuvira work with Shopify?
Yes. Cuvira connects to Shopify with read-only access to orders, products and store policies. It uses that data to answer accurately — it can never change orders, issue refunds or write anything to your store.
Will AI send emails without my approval?
You choose. Start in review mode where every reply is a draft you approve. As Cuvira proves itself, turn on automatic sending for safe cases — questions, order status, approved returns — while refunds and order changes always wait for your click.
What languages does Cuvira support?
Cuvira automatically replies in the customer's language — Swedish, English, Norwegian, Danish, Finnish, German and more — while you manage everything in one dashboard.
How does Cuvira learn my policies and tone?
It starts from your store policies, product catalog and a brand profile you control. When something is unclear it asks you once, remembers the answer, and applies it to every similar case. You can also add standing rules in plain language at any time.
Can Cuvira issue refunds or change orders?
No — by design. Cuvira prepares everything: it collects the facts, checks your policy and drafts the reply. The final call on money and order changes is always a human decision, made in one click.
Ready to get your support hours back?
Connect your inbox today. Your customers get faster answers — you get your evenings.